Frequently Asked Questions
Everything you need to know about your Mous experience.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the domestic region, while international orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return authorization.
Are your phone cases compatible with wireless charging?
Yes, most of our cases are designed to be fully compatible with Qi-certified wireless chargers and MagSafe accessories.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do your products come with a warranty?
All Mous products are covered by a limited warranty that protects against manufacturing defects. The duration varies by product category, typically ranging from 12 to 24 months.